Privacy Policy

1. Who We Are

CM Carpentry Services is a sole trader carpentry and joinery business based in Rutland, operated by Callum Milne. We provide carpentry, joinery, and home improvement services to customers across Rutland, Leicestershire, Lincolnshire and surrounding areas.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: [email protected]
• Phone: 07771 963287

2. What Information We Collect

We may collect the following personal information when you contact us or use our website:

• Your name
• Your phone number
• Your email address
• Your town or village
• Details of the project or work you are enquiring about

We collect this information when you submit an enquiry form on our website, contact us by phone or email, or communicate with us through social media.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiry and provide a quote
• Arrange and carry out carpentry work you have requested
• Contact you about your project or booking
• Send follow-up communications related to work we have completed for you

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the basis of legitimate interests — specifically, to respond to your enquiry and provide the services you have requested. Where we enter into a contract with you, we process your data as necessary to fulfil that contract.

5. How Long We Keep Your Data

We retain your contact details and project information for up to 3 years after our last contact with you. This allows us to refer back to previous work and respond to any follow-up queries. After this period, your data is securely deleted.

6. How We Store Your Data

Your information is stored securely. Enquiries submitted through our website are sent directly to our business email address. We do not store your data in any third-party CRM or marketing platform.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Request deletion of your personal data
• Object to us processing your data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Cookies

Our website does not currently use tracking cookies or analytics tools. We do not collect any data about your browsing behaviour on our site.

9. Third-Party Links

Our website may contain links to our Facebook and Instagram pages. These platforms have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices of third-party websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check this page periodically.

11. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113